Life Can Be Hard

Finding Help Can Be Easy

Contact 211 day or night to find support for all of life’s challenges.


What is 211?

211 is an easy-to-remember, three-digit phone number providing free, confidential, multilingual access to information about the full range of community, social, health and government services. The service is available 24 hours, 7 days a week, in 150+ languages.

How did it start

211’s highly trained and accredited Community Navigators ask questions and provide referrals to services to connect callers to the right supports. In addition, some partnerships include 211 registering individuals for services directly or providing a warm transfer to the program.

211 will also advocate on a contact’s behalf, at their request. The 211 Ontario North service is delivered by the Lakehead Social Planning Council (LSPC) and is supported by the United Way of Thunder Bay.

United Way of Thunder Bay 211 Videos