Life Can Be Hard

Finding Help Can Be Easy

Contact 211 day or night to find support for all of life’s challenges.

211 HELPLINE: FREE | CONFIDENTIAL | 24/7 | 150+ LANGUAGES

What is 211?

211 is an easy-to-remember, three-digit phone number providing free, confidential, multilingual access to information about the full range of community, social, health and government services. The service is available 24 hours, 7 days a week, in 150+ languages.

How did it start

211’s highly trained and accredited Community Navigators ask questions and provide referrals to services to connect callers to the right supports. In addition, some partnerships include 211 registering individuals for services directly or providing a warm transfer to the program.

211 will also advocate on a contact’s behalf, at their request. The 211 Ontario North service is delivered by the Lakehead Social Planning Council (LSPC) and is supported by the United Way of Thunder Bay.

United Way of Thunder Bay 211 Videos

IMPORTANT UPDATE

Due to the ongoing Canada Post strike, we kindly recommend against sending mail-in donations.
 
Donations can instead be made online, or dropped off at the United Way of Thunder Bay office at 1085 Carrick St., Thunder Bay.
 
For alternative donation options or if you need assistance, please call 807-623-6420.
 
Thank you for your support!